Help & FAQ’s

  • Q: What can I get from signing up for the Forever Mommy Newsletter?

    A. Signing up in our newsletter will make you more updated with the upcoming promos, exclusive discounts, and special offers.

  • Q. Do I have to create an account to shop with you?

    A. No, you do not have to create an account. You can check out as a guest when you finalize your order. You will have an option to create an account after your order is complete with the information you have provided at checkout.

    However, we recommend that you sign up because it allows you to shop more easily with us in the future as you do not have to fill in your details every time you come back. You will also receive benefits such as order tracking, regular newsletters, and exclusive discount, promos, and special offers. You can join now, or you can start shopping then set up your account when you check out.

  • Q. Who can I contact in case I have a question about a product?

    We wanted our customers to be smart consumers. We highly encourage you to contact our customer care department at (02) 283-5154. You can also email us at customersupport@forevermommy.com.

  • Q. Your products have a ForeverMommy logo on them?

    The ForeverMommy logo only appears as protection for our pictures and are not found in the products that we sell.

    Some products are our creations and these will hold the logos in the packaging and are placed on the products itself.

    We put in the logo in the product pictures to be used as a watermark, this is to avoid our content to be stolen without our permission.

  • PAYMENT

  • Q. Is ordering online using credit card, debit card, and PayPal secure?

    A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our website encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet.

  • Q. I don’t have credit card or debit card. Do you have other mode of payment?

    A. Yes, we have. In fact, we do COD (Cash on Delivery) within Metro Manila.
    If you are outside Metro Manila, you can also do Over-the-Counter (OTC) Banking and Over-the-Counter (OTC) Non-Banks.

    OTC Banking allows anybody to walk-in to a branch of any of our supported banks to make a deposit-payment over-the-counter.

    Currently supported bank for over-the-counter deposit are:

    • Banco de Oro (BDO)
    • Bank of the Philippine Islands (BPI)
    • Metrobank
    • Rizal Commercial Banking Corp (RCBC)
    • Chinabank
    • EastWest Bank (EWB)
    • Landbank
    • Maybank
    • Philippine National Bank (PNB)
    • Robinsons Bank
    • Security Bank
    • Sterling Bank of Asia
    • United Coconut Planters Bank (UCPB)
    • Unionbank

     

    OTC Non-Bank allows anybody to walk-in to any branch of our partners to make a payment over-the-counter.

    Currently supported over-the-counter non-bank outlets are:

    • Bayad Center
    • LBC branches – has over 900 branches nationwide operating from Mondays to Saturdays, 8am to 5pm (with about 65% of these branches also open on Sundays and holidays)
    • SM Payment Counters – can be found in more than 200 SM retail outlets nationwide (SM Department Stores, SM Supermarket, SM Hypermarket, Savemore Market, etc.)
      Robinsons Department Stores (RDS)
    • Cebuana Lhuillier
    • Lhuillier – has more than 1,400 branches nationwide operating 7 days a week, with some branches open 24 hours

     

    Available Mobile payments are:

    • Globe GCash
    • BPI BanKO
  • Q. How do I use the Dragonpay online bank payment?

    A. Here are the steps:
    Step 1: Shop online and go through the normal checkout process.  Choose Dragonpay as the payment option.

    Step 2: You will be prompted for the payment fund source.  Choose among the Online Bank payment options.  In the example here, you chose Unionbank as the fund source.  This means that you will pay using your Unionbank Internet Banking account.

    Step 3: You will be prompted for your Unionbank Internet Banking login id and password. Enter them here correctly and click the Continue button to proceed.

    Step 4: Dragonpay will retrieve the bank accounts enrolled in your Internet banking facility and present them in a dropdown list. Choose the account you wish to debit the payment from.

    Depending on your bank’s policy, they may require a Transaction Password, which is different from your Login Password in order to perform financial transactions.  If it does, enter that password in the blank space provided.  Internet banking facilities that require such a password includes those from Unionbank, Chinabank, and RCBC.  Other banks like BDO, BPI, EastWest Bank and Metrobank do not require this.

    After you have selected the account and provided the Transaction Password (if any), click the Pay button to authorize Dragonpay to charge the online purchase from that account.

    Step 5: Upon completion, your browser will be redirected back to the merchant site.  You will be informed by the merchant on the completion status — whether successful or not.  Possible causes for a failed transaction include: an incorrect Transaction Password was provided; or the total amount you were requesting is beyond the daily limit allowed by your bank’s Internet banking facility.  Most banks limit online payments to a maximum of PHP 50,000 a day.

    Step 6: Dragonpay will send a confirmation to your email address with the status of the payment — whether successful or not.   The online merchant that you made the payment to would also normally send you an email confirming the receipt of payment.

  • RETURNS AND REFUNDS

  • Q. What is your returns policy/ warranty?

    A. We want you to be completely satisfied with your order.

    If, for some reason you are not, and you wish to return your purchase, you’ll need to call our Customer Service department at (02) 801-5066 to obtain an approval number.  Once you have obtained your approval number, please follow these three easy instructions to return your purchase:

    1. Make sure the item is in RESALABLE, UNOPENED, and UNUSED condition. We cannot credit returned items that are opened, marked, or otherwise damaged.
    2. Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned item/s so that we can issue the proper credit.
    3. Ship the package to our company address which will be given by the customer service representative. To guarantee delivery, please insure your package or ship it through LBC.

    If you have additional questions about our returns policy, please e-mail our Customer Service department at customersupport@forevermommy.com.

  • Q. What kind of refund you will give to the customer after the item is returned?

    A. It will be in a form of store credit.

  • SHIPPING AND DELIVERY

  • Q. Why is COD (Cash on Delivery) not available to me?

    A. COD is only available for customers within Metro Manila.

    If you are located outside Manila, there are several payment options you can choose from:

    OTC Banking allows anybody to walk-in to a branch of any of our supported banks to make a deposit-payment over-the-counter.
    Currently supported bank for over-the-counter deposit are:
    • Banco de Oro (BDO)
    • Bank of the Philippine Islands (BPI)
    • Metrobank
    • Rizal Commercial Banking Corp (RCBC)
    • Chinabank
    • EastWest Bank (EWB)
    • Landbank
    • Maybank
    • Philippine National Bank (PNB)
    • Robinsons Bank
    • Security Bank
    • Sterling Bank of Asia
    • United Coconut Planters Bank (UCPB)
    • Unionbank

    OTC Non-Bank allows anybody to walk-in to any branch of our partners to make a payment over-the-counter.
    Currently supported over-the-counter non-bank outlets are:

    • Bayad Center
    • LBC branches – has over 900 branches nationwide operating from Mondays to Saturdays, 8 am to 5 pm (with about 65% of these branches also open on Sundays and holidays)
    • SM Payment Counters – can be found in more than 200 SM retail outlets nationwide (SM Department Stores, SM Supermarket, SM Hypermarket, Savemore Market, etc.)
    Robinsons Department Stores (RDS)
    • Cebuana Lhuillier
    • M.Lhuillier – has more than 1,400 branches nationwide operating 7 days a week, with some branches open 24 hours
    Available Mobile payments are:
    • Globe GCash
    • BPI BanKO

  • Can I pre-arrange the date of my delivery?

    Yes, you can. During the checkout process, you will be asked for your billing details. The Billing Details include the Order Notes box where you can put any additional notes if you have any (e.g. you preferred delivery date).

  • How much is the shipping fee?

    Shipping within Metro Manila is P120 and outside Metro Manila is P220.

  • I don’t have my order yet.

    Answer: If your order has not arrived by the estimated delivery date, please check the following:
    Log in to your account to check that we have the correct delivery address for your order and your contact details are up to date.
    Check if you have a text message, email or attempted delivery card from one of our carriers.
    If you still can’t find your package, please email us at customersupport@forevermommy.com or contact us at (02) 801-5066 with your Order Number and any details you can provide about your order. We’ll reply as soon as possible and do our best to locate your package. If it cannot be found, we will arrange a replacement or refund for you.

  • An item is missing from my order.

    A: If an item is still missing and any additional packages have not arrived within the estimated delivery dates, please contact our Customer Care team at customersupport@forevermommy.com or (02) 283-5154 with the order number and the missing item’s name and number. We will resolve the issue for you as quickly as we can.

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